Customer service

SHIPPING

All pieces are handmade to order in New York, so please allow up to 14 working days for production. All orders are packaged with special care to ensure the quality and safety of your purchase. Unless otherwise notified, all standard domestic US orders and international orders are shipped via UPS or FEDEX. International express orders are sent via DHL. For international orders, a customs duty will be charged to you depending upon the country in which you reside. SANTANGELO.STUDIO is not responsible for any duties, taxes, or other fees that may be applied to international shipments.

Buyers will receive a shipping confirmation email with a tracking number once the order has been sent.
Please email INFO@SANTANGELO.STUDIO with any inquiries or urgent delivery requests prior to purchase. 

RETURNS & EXCHANGES

All sales on SANTANGELO.STUDIO are final. If you have any questions about a piece before making a purchase, please do not hesitate to email. We will gladly address any questions or concerns you may have.

If you purchased a SANTANGELO piece from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers. We reserve the right to deny any request for return, exchange, or repair.

REPAIRS

All Santangelo pieces come with a one year warranty from the date of purchase. During this period, we are happy to cover the cost of repair for any damaged pieces. After the expiration of the warranty, repairs are still possible, with a fee to be covered by the customer.

Please note shipping costs are the responsibility of the customer. Additionally, repairs will be dependent on material availability, which may vary significantly between seasons.
To submit a request for a repair, please send an email to INFO@SANTANGELO.STUDIO with a full description, photos of the damaged piece, and proof-of-purchase.

PRODUCT CARE

Each piece is crafted using the finest locally and internationally sourced materials, and handmade in New York. 

SANTANGELO utilizes numerous natural materials including glass, crystal, stone, pearl, shell, sterling silver. As a result, each piece of jewelry is unique. No two pieces are exactly alike.

Some materials are delicate in nature so we advise you to handle and store your jewelry with appropriate care and avoid dropping them on hard surfaces. 

As with all precious metals, pieces may oxidize or tarnish, caused by exposure to moisture and air. To prevent tarnishing, we recommend keeping your pieces dry and keeping them in their box or pouch when not being worn. Jewelry should be stored flat, following the natural curvature of the piece. If tarnishing does occur, gently clean your piece with a polishing cloth made specifically for silver or gold.